Head of Customer Success (f/m/d)

  • Customer Happiness
  • Berlin, Germany

Head of Customer Success (f/m/d)

Job description

shyftplan is changing the way companies communicate with and manage their employees.

We believe that in a digital future successful companies will be based on digitally empowered employees.

We provide the tools that form the link between company success and employee happiness. Our software and expertise enables companies to transform their processes and digitally connect with employees.

For our office in the heart of Berlin-Kreuzberg we‘re looking for a:


Head of Customer Success


Grow the industry‘s best customer success unit



Your Playground
We are looking for a motivated and experienced team lead to take over operative and strategic responsibility for shyftplan’s customer success unit and support achieving our strategy and vision. You will start with an operative focus and learn everything about our product while providing hands-on support to our B2B customers. At the same time, you are responsible for designing and implementing scalable structures, workflows and analytics together with your team and set the sails for long term business success. In detail, you will:

  • Manage and constantly improve the daily operations of the business unit
  • Design and implement scalable structures to accommodate future growth in the mid-market and enterprise segment
  • Support in hiring great people to grow the team further over time
  • Collaborate with internal stakeholders like sales, product as well as our founders
  • Drive the function further and develop and coach your team to success

Our perks

  • A cause, a community and a career 
  • Visa and relocation support
  • Bi-weekly team retros with food and drinks and regular events
  • A competitive compensation package
  • Adjustable desks and the tools of your choice
  • Free fruits, drinks and a breakfast bar
  • Work in the the heart of beautiful Berlin-Kreuzberg


Your Profile

  • Experienced in Customer Success Management - ideally in a SaaS/B2B environment - or in a comparable role
  • Experience in operational leadership and hiring processes
  • A strong interest in software, with the ability to successfully explain complex topics to different audiences
  • Ability to empathize with different stakeholders inside an organization to assess and address customer needs effectively 
  • Ability (and willingness) to switch between an operative and strategic working focus as required
  • Experience in using and adjusting Salesforce as well as Intercom is considered a big plus
  • Native level German, business proficient in English
  • You love to learn as much as you love to share your knowledge with others and coach teams to success