Customer Success - Working Student (f/m)

  • Customer Happiness
  • Berlin, Germany

Customer Success - Working Student (f/m)

Job description

shyftplan is changing the way companies communicate with and manage their employees. While our core product is scheduling, shyftplan brings everything together offering solutions for absence

management, time tracking, working time accounts, HR management, payroll and many more to come. Be a part of this exciting journey enabling easy and efficient communication for thousands of companies and delivering happiness to employees all over the world!

For our office in the heart of Berlin-Kreuzberg we‘re looking for a:

Customer Success - Working Student


Help our customers to use shyftplan successfully

Your playground

  • Every day we have thousands of users from 16 different countries
  • shyftplan is very easy to use but can get quite complex beneath the surface
  • Every customer has its own workflows and processes that have to be implemented in the tool
  • You support our customers with onboarding, product demos (remote) and solve technical problems
  • You team up with other internal units to offer the best customer experience out there
  • We offer substantial training and onboarding, student-friendly time allocation and full integration in our team, with the chance to get a deep insight in the operations of a growing tech startup


Your Profile

  • A strong interest in software and tools, with the ability to successfully explain complex topics to different audiences
  • Strong ability to empathize with people to assess and address customer needs effectively 
  • Native level German, business proficient in English
  • You love to learn as much as you love to share your knowledge with others
  • First experience in customer service or other customer facing roles is a big plus (tech or non-tech)