Customer Success Manager (f/m/d)

  • Customer Happiness
  • Berlin, Germany

Customer Success Manager (f/m/d)

Job description

shyftplan is changing the way companies communicate with and manage their employees. While our core product is scheduling, shyftplan brings everything together offering solutions for absence management, time tracking, working time accounts, HR management, payroll and many more to come. Be a part of this exciting journey enabling easy and efficient communication for thousands of companies and delivering happiness to employees all over the world!

 

For our office in the heart of Berlin-Kreuzberg we‘re looking for a:

 

Customer Success Manager (f/m/d)

Help our customers to use shyftplan successfully

 

 

Your playground

We are looking for an empathetic and motivated Customer Success Manager to join our team based in Berlin-Kreuzberg. Every day we have thousands of users from 16 different countries around the world. While shyftplan is very easy to use it can get quite complex beneath the surface. You will team up with our B2B customers to customize our solution according to their needs, assess and solve their daily problems and do onboarding sessions and product presentations.


In detail, you will:

  • Identify and assess our customer's needs and enable them to use our software successfully
  • Provide technical support via phone, e-mail and chat
  • Onboard new customers in our software 
  • Implement new processes and tools together with your team to ensure smooth and scalable CS operations
  • Participate in customer training sessions (remote and on-site)
  • Document and track customer requests in the CRM-System


Our perks

  • A cause, a community and a career 
  • Visa and relocation support
  • Bi-weekly team retros with food and drinks and regular events
  • A competitive compensation package
  • Adjustable desks and the tools of your choice
  • Free fruits, drinks and a breakfast bar
  • Work in the the heart of beautiful Berlin-Kreuzberg

Requirements

 Your Profile

  • Prior experience in Customer Success Management or other customer facing roles (like sales), ideally in a SaaS/B2B environment

  • A university degree is beneficial but not required 

  • A strong interest in software, with the ability to successfully explain complex topics to different audiences

  • Ability to empathize with different stakeholders inside an organization to assess and address customer problems effectively 

  • Native level German, business proficient in English

  • You love to learn as much as you love to share your knowledge with others