shyftplan is changing the way companies communicate with and manage their employees. While our core product is scheduling, shyftplan brings everything together offering solutions for absence management, time tracking, working time accounts, HR management, payroll and many more to come. Be a part of this exciting journey enabling easy and efficient communication for thousands of companies and delivering happiness to employees all over the world!
For our office in the heart of Berlin-Kreuzberg we‘re looking for a:
Help our customers to use shyftplan successfully
We are looking for an empathetic and motivated Customer Success Manager to join our team based in Berlin-Kreuzberg. Every day we have thousands of users from 16 different countries around the world. While shyftplan is very easy to use it can get quite complex beneath the surface. You will team up with our B2B customers to customize our solution according to their needs, assess and solve their daily problems and do onboarding sessions and product presentations.
In detail, you will:
Prior experience in Customer Success Management or other customer facing roles (like sales), ideally in a SaaS/B2B environment
A university degree is beneficial but not required
A strong interest in software, with the ability to successfully explain complex topics to different audiences
Ability to empathize with different stakeholders inside an organization to assess and address customer problems effectively
Native level German, business proficient in English
You love to learn as much as you love to share your knowledge with others